Communication · SMS, WhatsApp and customer contact
Connect CM.com.
With Flowmage.
CM.com is where people see things. That makes it the place for alerts, approvals and messages from all your other systems.
Every process in CM.com.
Flowmage has a standard connector for CM.com. Everything CM.com exposes through its API can be used in a flow: fetching, creating and updating data, and reacting to changes. The examples below are a selection, not a limit.
Three examples.
With an integration the right team is told at the right moment, and colleagues can respond without switching systems.
What starts a flow, and what it does.
Triggers
- New message or e-mail
- Reply or approval in a channel
- Attachment received
Actions
- Send a message or alert
- Send an approval request
- Save an attachment to the right record
These are the most used. Every event and object CM.com offers through its API can be used.
What organisations automate with CM.com
- Alerts from all your systems in one place
- Approve without switching systems
- Process incoming e-mail automatically
- Keep customers informed of their status
Often connected with CM.com
SlackChat and collaborationOOutlook / ExchangeE-mail and calendar
GmailGoogle e-mail
Bird (MessageBird)SMS, WhatsApp and voice
WhatsApp BusinessBusiness messaging on WhatsApp
SpryngBusiness SMS
TwilioSMS, voice and e-mail via API
SendGridTransactional e-mailFrequently asked questions.
Which processes in CM.com can we automate?
In principle all of them. Flowmage has a standard connector for CM.com. Everything CM.com exposes through its API can be used in a flow: fetching, creating and updating data, and reacting to changes. Want to see what your process looks like? Bring it to the demo.
Won't we get too many alerts?
You decide when a flow sends something: on every event, only on exceptions, or as a daily summary.
Can colleagues respond from CM.com?
Yes, where CM.com supports it. An approval or choice goes straight back into the flow.
Where are messages stored?
Flowmage only keeps what the run logs need, in Dutch data centres. The messages themselves live in CM.com.
What does it cost?
Flowmage has one fixed monthly fee, with unlimited flows and runs. Implementation and support are billed on use. In a demo you get a price that fits your situation.
Included with every flow.
Every run on record
Step by step: what came in, what happened and what went out.
AI explains failures
When a run fails, Flowmage tells you why in plain language, and what to do.
Retry built in
On a hiccup Flowmage tries again. Or you re-run with one click.
Test and production apart
With versions and an audit trail. Nothing goes live without approval.
Data in the Netherlands
Hosted in Dutch data centres, with one data processing agreement for everything.
Quick help
One fixed contact. On average we respond within five minutes.
Ready to connect CM.com?
Bring your process to the demo. We show what the integration with your systems looks like.